Job Description:

About the Role:
We are hiring a Female Technical Support Executive for an IT/Web Solutions and Software Services company. The candidate will be responsible for handling customer queries through voice calls, providing effective support, ensuring customer satisfaction, and identifying upselling/cross-selling opportunities.

Responsibilities:

- Handle customer queries and provide technical assistance through voice calls.
- Maintain professional and positive customer interactions.
- Follow up with customers to ensure issue resolution and satisfaction.
- Identify opportunities for upselling and cross-selling relevant products/services.
- Achieve assigned customer support and sales targets.
- Maintain accurate records of customer interactions and complaints.




- Ensure excellent customer experience and service quality.

Requirements:

- 12 years of experience in Voice Process, BPO, Customer Support or Technical Support.
- Upselling/Cross-selling experience is mandatory.
- Excellent customer handling and convincing skills.
- Fluent in English, Hindi and Bengali.
- Solid verbal communication and problem-solving skills.
- Ability to handle customers professionally under pressure.
- Immediate joiners preferred.
- Female candidates only.

Location: Salt Lake Sector V, Kolkata
Shift: 11:00 AM – 7:00 PM

📌 Technical Support Executive (Kolkata)
🏢 EVKAP
📍 Kolkata