Job Title

Manager - Student Experience

Department / Campus

Wadala, Mumbai

Scope of Role

India

Reporting to

Global Head Student Experience and Career development, EMBA

Section II: Job Purpose

A two to three-line statement outlining the objective or the reason for which the job exists. What would not get done in the organization if this role did not exist?

This is a senior role requiring the ability to effectively handle student experience across all campuses. The Student Experience would be required to work with all stakeholders to ensure an outstanding student experience.

1. To work closely with Deans, Heads, Quality Assurance Team, staff and students in order to ensure an outstanding student experience.

2. To be the focal point for students from all programs to report any issues relating to quality, both academic and non-academic. He/She must be available for the students to solve any problems they face in relation to delivery of the course, learning outcomes, and overall quality of the program. He/She would be required to meet with students regularly to understand the problems they may be facing, maintain a record of all issues faced by students, and ensure steps are taken to solve their problems.

3. To work with focus groups of students by to discuss key student related issues and report back to the Dean and Head of Campus on the outcome of those focus groups.



He/she must work with Student Committees and student representatives to ensure student experiences are exceptional.

4. To review student feedback and analyze trends in feedback from year to year.

5. To attend (either in person or via VC) all townhall meetings and follow up on student feedback received through these meetings

Section III: Skills and Competencies

In this section, please mention the minimum qualification, technical competencies and behavioural competencies which are essential to execute the role. It may not be a reflection of job holder's own qualification and skills.

Qualification

A postgraduate degree in any discipline

Experience

Experience in managing student affairs, particularly student experience, in a reputable educational Institution for a minimum of two years

Technical & Behavioural Competencies

1. Excellent oral and written communication skills

2. Ability to compile, organize and analyse data using quantitative and qualitative tools

3. Ability to work independently and initiate action quickly to solve problems

4. Ability to work in a team and inter-personal skills to interact effectively with Faculty, Deans, Staff and Students

5. Ability to handle student issues with maturity and responsibility

6. The ability to gain credibility and build relationships across the University at all levels

📌 Manager - Student Recruitment (Thane)
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