Job DescriptionJob Description Nn Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool N Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes N Walk customers/ Providenavigational support on self service portal N Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines N Place outbound calls tocustomers when required in line with Client / Company guidelines N Work productively whilst maintaining exceptional call/data quality standards in line with targets N Contribute to the team through open and regular communication with peers / supervisors N Adhere to all company or departmental policies and procedures (personnel and operational) N Keep the process repositories like DTPs, Knowledgebase,



SharePoint updated with the current process N Maintain regular and punctual attendance in line with company policies and procedures N Minimize customer complaints and escalations by providing exceptional service and call control NnPreferred candidates Nn Fresher, 1-3 Years of experience only N Both side cab facility will be provided N willing to work in night shift N Excellent verbal and written communication skills N Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) N Shift will be in any ofUnited States of America time zones NnLocation- Marathalli, Bengaluru NPlease share your resume to Sonam.Srivastava@bcforward or WhatsApp me on (phone hidden)

📌 Customer Support Representative (Karnataka)
🏢 BCforward
📍 Karnataka