Job DescriptionLocation: Client Premise, Whitefield, Bangalore NShift: Day Shift (Any 9-hour shift between 8:00 AM and 8:00 PM) NWork Schedule: 6 Days Working | 1 Rotational Off NTransportation: Not Provided NMandatory Requirement Fluency in English & Hindi NResponsibilities: Nn Handle inbound customer calls and manage service emails per defined SLAs N Accurately authenticatecustomers and record interactions in CRM N Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP N Meet AHT, First ContactResolution, NPS, Accuracy and Compliance targets N Follow schedule adherence and real-time instructions from RTA/WFM N Tag and update case dispositions; maintain email templates and tone guidelines N Adhere to information security, data privacy and KYC guidelines N Participate in training, nesting,



and periodic re-certifications NnKnowledge/Experience: Nn Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics N Customer verification/KYC steps; awareness of compliancedos & don'ts N Standard call/email handling SOPs; complaint & escalation handling NnTechnical Skills: Nn ACD/EPBX and softphone usage; ticketing/CRM systems N MS Office (Outlook, Excel basics), email etiquette tools/templates N Typing speed 35+ wpm; accuracy in data entry NnCompetencies: Nn Transparent communication (English/Hindi); vernacular advantage N Empathy, patience, problem solving N Attention to detail andprocess discipline N Resilience under volumespikes; teamworkn

📌 Customer Service Representative (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka