Training & Development

- Conduct induction training programs for newly joined employees.
- Prepare and implement monthly and annual training calendars.
- Identify training needs through performance reviews, observations, feedback, and discussions with departmental heads.
- Conduct classroom training, practical training, role plays, coaching, and on-the-job training.
- Develop training modules, presentations, manuals, assessments, and other learning materials.

Sales Training

- Train Sales Executives, Relationship Managers, Team Leaders, and other sales employees.
- Conduct training on:
- Product knowledge and vehicle features
- Customer handling and communication
- Sales process and dealership SOPs
- Lead management and follow-up
- Enquiry handling and conversion
- Test drive process
- Negotiation and objection handling
- Booking and delivery process
- Upselling and cross-selling
- Customer relationship management

Product & Process Training

- Conduct regular training on new vehicle models, variants, features, accessories, finance options, and competitor products.
- Ensure employees are updated on company policies,



manufacturer guidelines, SOPs, and process changes.
- Coordinate with OEM/manufacturer training teams for certification programs and training requirements.

Performance Improvement

- Identify individual and team skill gaps.
- Provide coaching and mentoring to employees requiring performance improvement.
- Conduct post-training assessments to measure training effectiveness.
- Monitor employee performance and recommend additional training interventions.

Training MIS & Documentation

- Maintain training attendance records and employee training history.
- Prepare training reports and MIS for management.
- Track training effectiveness and employee improvement.
- Maintain certification records and training-related documentation.

Coordination

- Work closely with Department Heads, Sales Managers, HR, and dealership management.
- Coordinate training schedules across different dealership locations.
- Support the organization in building a solid learning and performance-driven culture.

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