- Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.
- As a ServiceNow Technical Architect, you will configure and enhance the ServiceNow platform to meet business and functional needs across ITSM, CSM, SPM, and HRSD.
- Collaborate with cross-functional teams to identify opportunities for process improvements and automation using ServiceNow tools.
- Provide technical guidance on best practices for IT service management, configuration management, and incident resolution.
Job Requirements :
- 10-20 years of experience in IT services & consulting industry.
- Robust expertise in ServiceNow platform including ITSM modules such as Incident Management, Problem Management, Change Management, etc. .
- Experience with Configuration Management Database (CMDB) implementation and maintenance.