Role & responsibilities:

- Attend to inbound calls, emails and messages from customers, and respond courteously and promptly.

- Receive, verify and enter customer orders into the system accurately, and share order confirmations.

- Coordinate closely with the factory teams to confirm raw material availability and flag any shortages that

could affect customer orders.

- Plan and coordinate the day's dispatches with the factory and dispatch teams to ensure timely delivery

to customers.

- Build and maintain daily customer reports and trackers order status, pending orders, dispatch

schedules and complaints.

- Prepare and update key reports for management in an agile manner, sharing accurate, up-to-date

information whenever requested.

- Follow up on pending orders and documentation, and keep customers informed of progress.

- Handle customer complaints and queries, log them, and escalate to the concerned team for timely

resolution.

- Maintain and update customer records, contact details and interaction history in the CRM / register.

- Build and maintain positive, long-term relationships with customers through consistent service.

📌 Customer Service Executive (Chennai)
🏢 AP Management Consultants
📍 Chennai