Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Respond to customer queries through email and live chat channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the relevant departments when necessary.
- Meet quality standards, productivity targets, and customer satisfaction goals.
- Follow company policies, processes, and compliance requirements.
- Ensure timely follow-up with customers regarding pending issues.

Required Skills

- Excellent verbal and written communication skills in English.
- Solid customer service and interpersonal skills.
- Ability to handle multiple customer interactions simultaneously.
- Good typing speed and email drafting skills.
- Basic computer proficiency and familiarity with CRM tools.
- Problem-solving and conflict-resolution abilities.
- Willingness to work in US shifts.

Eligibility

- Any Graduate / Undergraduate.
- Freshers and experienced candidates can apply.
- Experience in US Voice, Email, or Chat Support is an added advantage.

📌 Contact Center Executive (Chennai)
🏢 Aithent
📍 Chennai