Job Summary

Job Title: Genesys Developer. Position: Software Engineer. Experience: 4-6 Years. Category: Software Development. Shift: General. Main location: Hyderabad / Bangalore. Employment Type: Full Time.

Responsibilities

- Familiarity/experience with call center technology
- Candidate should have experience with Genesys Cloud Architect
- Candidate should have experience building Genesys call flows and data actions that include integrations with external APIs/systems
- Candidate should have experience in micraoservices development/integration
- API Design and Development: Design, develop, and implement high quality APIs that meet business requirements.
- Collaborate with software architects to define API specifications and standards.
- Integration and Testing: Integrate APIs with existing systems and third party services.
- Conduct thorough testing to identify and address potential issues, ensuring the reliability and scalability of APIs.
- Documentation: Create comprehensive documentation for APIs, including technical specifications, usage guides, and troubleshooting procedures.
- Collaboration: Work closely with cross functional teams, including front end and back end developers, to ensure seamless integration of APIs. Collaborate with product managers to understand and implement feature requests.




- Performance Optimization: Identify and address performance bottlenecks in API code to ensure optimal speed and efficiency. Implement security best practices to safeguard APIs against potential vulnerabilities.
- Version Control: Utilize version control systems to manage and track changes to API code.
- Troubleshooting and Support: Provide technical support and troubleshooting for API related issues. Collaborate with support teams to resolve customer reported problems related to APIs.
- Developing application code unit tests in Java
- Developing in Spring
- Ensuring that software meets or exceed specified standards and end user requirements
- Iterative feature development on an agile team.
- Developing testable features with lean requirements and supervision.
- Daily agile SCRUM participation

Required qualifications to be successful in this role Must have skills
- Genesys Cloud Architect
- Genesys call flows and data actions
- Micraoservices development/integration
- API Design and Development

Nice to have skills
- Iterative feature development on an agile team
- Developing testable features with lean requirements and supervision

Skills
- Genesys Cloud
- Java
- Microservices

📌 Genesys Developer (Hyderabad)
🏢 CGI
📍 Hyderabad