Position: Customer Service Engineer

Qualifications: BE/B.Tech in Civil Engineering

Experience: 0 to 2 Years of experience

Requirement: Gujarat Domicile candidates

Locations:

Surat, Gujarat

Navsari, Gujarat

Sidhpur, Patan

CTC: Up to 3.20 LPA

Job Profile:

1. Customer Complaint Handling

Attend customer complaints related to cement quality and performance.

Visit construction sites, project locations, dealers, ready-mix concrete (RMC) plants, and infrastructure projects.

Identify the root cause of issues such as:

Cracks in concrete/plaster

Low strength development

Setting time issues

Workability problems

Water seepage concerns

Surface defects

2. Site Inspection & Technical Support

Conduct site visits and technical audits.

Inspect construction practices, material storage, curing methods, mix proportions, and workmanship.

Provide practical recommendations to customers for optimum cement usage.

3. Product Application Guidance

Educate customers, contractors, engineers, masons, and builders on:

Proper cement handling and storage

Concrete mix design

Curing practices

Construction best practices

Product selection for different applications

📌 Customer Service Engineer (Navsari)
🏢 Wonder Cement
📍 Navsari