Role: Sub Zonal Manager

Purpose of Role: To monitor the performance of the hubs designated under them

Roles & Responsibilities:

Decision Making

Managing peak volume and ensuring to achieve on time pickup & delivery of shipments

Coordinate & analyze the hub capacity to allocate volume to hubs

Deciding hub locations as per geography knowledge to setup recent hubs

Supporting hub incharges in Clearance of pendency

People & Manpower Management

Ensure 100% attendance of TLs & Rider Partners in hub

Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs

Connecting with the HIs regarding improvement of their performance

Providing Career progression for the Team Leaders & Hub Incharges

Maintaining relationship with the clients & vendors to ensure smooth operations

Infrastructure Management

Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)

Ensuring availability of infrastructure & inventory

Data Interpretation

Ensure that the dashboard is viewed & analyzed

Decisions to be taken upon data interpretation & analysis

Performance Management





Ensuring smooth functioning of hubs

Performance management of the hubs in BIC

Providing feedback & guidance for improving hub performance

Conducting training sessions, mentoring and updating new processes across the hubs

Engaging the teams with regular hub visits & audits

Franchise Management

Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance

Proactively assessing, clarifying and validating the needs of franchise

Identification of new Franchise Partners to onboarding and training

Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance

Follow up with Franchise for on time COD closure

Identification of Fraud activity and taking action

Onboarding other Delivery Channel - Kirana/3PL Vendor

Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Skills required- Link

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

📌 Sub Zonal Manager (Bengaluru)
🏢 Shadowfax Technologies
📍 Bengaluru