- Payment file processing accuracy and TAT.
- Daily reconciliation completion within defined timelines.
- Percentage/value of unresolved reconciliation breaks.
- Ageing of outstanding exceptions.
- Accuracy of customer repayment posting.
- Timely resolution of payment discrepancies.
- Number of operational errors/reprocessing cases.
- Audit and control compliance.
Applicants should possess the following attributes:
- Credit card payment file processing
- Knowledge of Vision Plus, payment system/gateways
- Payment file processing and transaction reconciliation.
- Solid numerical and analytical skills.
- Good understanding of banking/payment transactions.
- Attention to detail and accuracy.
- Strong Excel/data-handling skills.
- Problem-solving and root-cause analysis.
- Ability to work within strict TATs and deadlines.
- Teamwork and coordination across multiple functions.
- Flexibility in hours of operation
- Professional written and verbal communication and Interpersonal skills
- Ability to communicate well at all levels of the organization