Role & responsibilities

- Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries.
- Assist with Benefits Verification (BV), Prior Authorization (PA), Patient Access Programs (PAP), and Pharmacy Support processes.
- Provide accurate information and resolve customer queries in a timely manner.
- Deliver excellent customer service through clear communication and empathy.
- Document interactions accurately while following quality and compliance guidelines.
- Manage high-volume inbound calls and meet productivity and quality targets.
- Coordinate with internal teams, insurance providers, and pharmacies to support issue resolution.




- Maintain confidentiality of patient information and adhere to healthcare compliance requirements

Candidate Preference

- US Healthcare experience is mandatory.
- Robust inbound voice/customer support experience is preferred.
- Candidates with Patient Access, Benefits Verification, Prior Authorization, HUB Services or Pharmacy Support experience will be given preference.
- Candidates with blended inbound and outbound healthcare experience can also apply, provided they are comfortable handling high-volume inbound calls.
- Excellent communication skills and customer service mindset are essential.

📌 Program Specialist - PPC (Voice Process) (Bengaluru)
🏢 Allegis Group
📍 Bengaluru