THE WORK:

- Explore opportunities to build knowledge and support the group while engaging in problem solving discussions

- This role will involve developing expertise in Service Desk Management, fostering a collaborative workplace where learning and contribution are valued

- Join us in this exciting journey and make a meaningful impact
- Ensure production systems are available and operating according to defined service level agreements
- Drive incident and outage resolution and maintain clear communication throughout the process
- Facilitate the restoration of service to the production environment efficiently and effectively
- Establish and maintain disaster recovery procedures to safeguard critical operations




- Maintain data retention practices in alignment with organizational policies

HERE'S WHAT YOU WILL NEED:

- Beginner proficiency in Service Desk Management
- Beginner proficiency in Service Desk Voice Support
- It is advantageous to have prior experience in relevant related skills
- Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

- Beginner proficiency in incident management
- Beginner proficiency in customer service skills
- Intermediate proficiency in communication skills
- Beginner proficiency in problem solving
- Intermediate proficiency in time management
-

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru