THE WORK:

- Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions

- This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued

- Join us in this exciting journey and make a meaningful impact
- Ensure production systems are available and operating according to defined service level agreements
- Drive incident and outage resolution and maintain transparent communication throughout the process
- Facilitate the restoration of service to the production environment efficiently and effectively
- Establish and maintain disaster recovery procedures to safeguard critical operations




- Maintain data retention practices in alignment with organizational policies and standards

HERE'S WHAT YOU WILL NEED:

- Beginner proficiency in Service Desk Management
- Beginner proficiency in Service Desk Voice Support
- It is advantageous to have prior experience in relevant related skills
- Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

- Intermediate proficiency in customer service
- Beginner proficiency in incident management
- Intermediate proficiency in communication skills
- Beginner proficiency in problem analysis
- Beginner proficiency in technical troubleshooting
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📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru