Coordinate with internal teams for issue resolution.
Meet productivity, quality & SLA targets
Handle customer calls professionally & efficiently.
Escalate complex issues to concerned team
Ensure customer satisfaction & adherence to quality standards.
Required Candidate profile
Customer Service / Support with experience in the fintech industry
Handle US fintech customer calls, Resolve customer queries, accurate & timely solutions, Maintain customer interaction records.
📌 Customer Support - US Voice Process (Gurugram)
🏢 Career Creed HR Services
📍 Gurugram
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