Job Details

- Job Title: Lead System Engineer
- Position: Lead System Engineer Verba Teams
- Experience: 8+ Years
- Category: IT Infrastructure
- Main location: Bangalore/Chennai
- Employment Type: Full Time

Responsibilities
- Lead administration, configuration, and optimization of the Verba call recording platform.
- Drive upgrades, migrations, and patch deployments with minimal downtime.
- Maintain system compliance and support audit/regulatory requirements.
- Perform deepdive analysis and RCA for highseverity Verba incidents.
- Support Teams call recording integrations and basic voice troubleshooting.
- Assist with Direct Routing, call flows, and policy configuration as related to recording.
- Coordinate with Teams engineering teams to ensure recording stability.
- Handle incident escalations when recording involves Teams endpoints.
- Build scripts (PowerShell/Python/Bash) to automate.
- Improve reliability and reduce manual effort through automation tools.
- Serve as the top escalation point for Verba and related recording issues.




- Collaborate closely with L1/L2 teams and provide technical guidance.
- Ensure SLAs, change management, and service continuity standards are met.
- Document processes, troubleshooting guides, and operational runbooks.

Required Skills and Experience
- Robust hands-on expertise with Verba/Verint Call Recording (core requirement).
- Solid understanding of VoIP fundamentals: SIP, RTP, RTCP.
- Experience supporting Microsoft Teams (basic-intermediate level is sufficient).
- Scripting knowledge in PowerShell and/or Python.
- Familiarity with SBC environments (Oracle/AudioCodes preferred).
- Strong troubleshooting, analytical, and incident-management skills.

Preferred Qualifications
- Experience in compliance driven industries (Finance/BFSI).
- Certifications related to Verba/Verint, Microsoft Teams, or SBCs.
- Exposure to monitoring tools (Splunk, Elastic, Azure Monitor).

Skills
- Communication
- MS Teams
- PowerShell
- Session Initiation Protocol
- Telephony

📌 Lead System Engineer-Verba & Teams (Bengaluru)
🏢 CGI
📍 Bengaluru