THE WORK:

- Discover the opportunity to contribute actively and independently while becoming a subject matter expert

- You will participate in team discussions and contribute solutions to work-related challenges

- This role will engage your skills in Service Desk Management, fostering a team-oriented and solution-oriented environment

- We look forward to welcoming your enthusiasm and dedication to making a meaningful impact
- Ensure production systems are available and operating according to defined Service Level Agreements
- Drive incident and outage resolution and maintain clear communication throughout the process
- Facilitate the restoration of service to the production environment efficiently and effectively




- Establish and maintain disaster recovery procedures to safeguard operational continuity
- Maintain data retention practices in alignment with organizational policies and standards

HERE'S WHAT YOU WILL NEED:

- Intermediate proficiency in Service Desk Management
- A minimum of 1 of experience in relevant related skills
- Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

- Intermediate problem solving skills
- Beginner communication skills
- Intermediate analytical thinking skills
- Beginner customer service skills
- Intermediate organizational skills
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📌 Infra Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram