Position Overview

We are looking for a proactive Key Account Manager (KAM) to join our 3PL operations team. The KAM will serve as the primary liaison between clients and internal teams, ensuring seamless communication, timely resolution of issues, and revenue growth from existing accounts.

Note: Applicants having end-to-end hands-on warehousing operations knowledge will only be considered. Hence, please ensure before applying.

Key Responsibilities

- Client Query Management Act as the first point of contact for clients, addressing queries promptly and professionally.
- Escalation Handling Resolve client escalations effectively, ensuring service recovery and client satisfaction.
- Periodic Reporting Share regular performance and operational reports with clients to keep them updated.
- Invoice Confirmation Obtain client confirmation on invoice amounts before raising invoices to avoid disputes.
- Timely Payments Follow up with clients to ensure payments are received within agreed timelines.
- System Updates Maintain accurate records in internal systems, uploading all relevant documents.
- Revenue Growth Identify opportunities to increase revenue from existing clients through upselling and cross-selling.




- Internal Coordination Act as a bridge between clients and internal warehouse teams, ensuring queries and support requests are addressed efficiently.
- Required Skills & Competencies

- Strong client relationship management and communication skills.
- Ability to handle escalations with tact and professionalism.
- Proficiency in preparing and presenting client reports.
- Knowledge of invoicing processes and payment follow-up mechanisms.
- Experience in revenue growth strategies within logistics or supply chain with a knowledge of handling P&L; statements (Financial understanding)
- Solid organizational skills with attention to detail.
- Familiarity with ERP systems or logistics management software.
- Excellent communication skills - verbal & written

Qualifications

- Bachelors degree in Business Administration, Supply Chain Management, or related field.
- 7- 8 years of experience in account management within logistics, supply chain, or 3PL industry with end-to-end warehousing activities including financial aspect of it.
- Proven track record of client relationship management and revenue growth.

📌 Key Accounts Manager - Business Expansion (Bengaluru)
🏢 Optimizing Resources
📍 Bengaluru