A Customer Relationship Executive is responsible for building and maintaining strong relationships with customers, ensuring customer satisfaction, and supporting business growth through excellent service and communication.

Key Responsibilities:

- Handle customer inquiries via phone, email, or in person
- Maintain strong relationships with existing customers
- Resolve customer complaints and provide appropriate solutions
- Follow up with customers to ensure satisfaction
- Maintain customer records and update databases
- Coordinate with internal teams (sales, support, accounts)
- Identify customer needs and suggest suitable products/services
- Ensure timely communication regarding updates, issues, or changes
- Collect customer feedback and report to management

Required Skills:

Excellent communication and interpersonal skills

Solid problem-solving ability

Good listening skills and patience

Basic computer knowledge (MS Office, CRM software)

Time management and multitasking ability

Customer-focused attitude

Qualifications:

Any degree (Bachelor’s preferred)

Experience in customer service or sales is an advantage

Fresher’s can also apply

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (CRE) (Irinjalakuda)
🏢 Gj Infotech (P
📍 Irinjalakuda