Position: Health Care Coach

Looking for Bsc graduate stream in science

About HEAPS:
HEAPS is a health tech platform and Software as a Service (SAAS) provider which
leverages advanced data analytics, artificial intelligence and machine learning to
revolutionize healthcare delivery and payments model by building a “Healthcare
Network” and a “Value Based Care” model. HEAPS is headquartered in Singapore with
subsidiaries in India and the US. Senior Program Manager will be an integral part of
the client facing team and will be responsible for managing and developing multiple
strategic initiatives for a bouquet of clientele. The role will be directly reporting to the
Head of Operations and is expected to have a keen understanding of the
Healthcare/Insurance ecosystem.

Responsibilities:
⮚ Provide patients with the psychosocial support needed to cope with chronic, acute or
terminal illnesses
⮚ Communicate with patients suffering from various ailments post discharge to
understand the status of their health and counsel them
⮚ Monitor patients to evaluate the progress of the treatment and maintain records of the
progress
⮚ Engage with patients to understand any medical needs and effectively channel it to
the
Hospitals
⮚ To handle patient queries and providing response from pre-defined FAQs.

⮚ Counseling patients who have been advised for surgeries on the health outcomes of
the
Hospitals
⮚ To collate health records related data from consenting patients




⮚ To enroll new patients into the system once they call in
⮚ To receive regular feedback from team managers and undergo program related
training and, on-the-job training on a regular basis.
⮚ To ensure patient data management

Skills:
⮚ Clarity in communication; Ability to articulate and talk to the patient in a clear manner
without ambiguity
⮚ Active Listening skills
⮚ Passionate about the role and have patient care as priority
⮚ A natural conversationalist; Should be well read and have the ability to engage
patients
on variety of topics
⮚ Understanding of medical conditions and medical terminologies
⮚ Handling complaints and resolving grievances and conflicts which the patients might
have with the Hospitals services or the treatment
⮚ Entering, transcribing, recording, storing or maintaining information in written or
electronic form
⮚ Pleasant disposition, naturally pleasing to talk and have positive attitude
⮚ Collaboration is key; should be a team player and have the ability to bridge the gap
across all departments.

Qualification:
Minimum Bachelor’s Degree in Clinical/Medico/Biology background.
(Preferred Paramedics, Clinical Psychologists, Physiotherapist, Dietitian, Nutritionist, or
such
related fields)
Languages:
Proficiency in Nagamese and English is mandatory.

Experience:
Minimum 1 year. Exceptions can be made on a resume-to-resume basis.

Pay: ₹20,525.54 - ₹30,553.31 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Customer Service Representative (Thane)
🏢 Altius Customer Services
📍 Thane