Job Role: Ops Process Trainer (Retail)

Location: Chennai

Job Responsibilities:

- Design, develop, and deliver operations/process training modules across all retail formats.
- Conduct regular training sessions for store managers, floor staff, and backend support teams.
- Build SOPs for operational efficiency, customer service, hygiene standards, inventory management, etc.
- Monitor and evaluate the effectiveness of training programs through audits and store visits.
- Work closely with the operations and HR teams to identify process gaps and implement corrective actions.
- Conduct onboarding training for current joiners and refresher programs for existing staff.
- Drive a culture of continuous learning and service excellence.
- Maintain detailed records of training schedules, attendance, and feedback.

Candidate Expectations:

- Minimum 8 years of experience in Retail Operations Training or Process Training.
- Prior experience in QSR brands or large-format retail preferred.

📌 Ops Process Trainer- Retail (Chennai)
🏢 Saaki Argus And Averil Consulting
📍 Chennai