Administrative Assistant – Channel Service Partner

Position Summary

We are looking for an organized and proactive Administrative Assistant to support our Channel Service Partner operations. This role serves as the central administrative hub between field engineers, OEM channel management teams, suppliers, and healthcare clients. You will oversee daily operational scheduling, spare parts tracking, service ticketing, contract documentation, and customer inquiries.

Key Responsibilities

· Service Dispatch & Scheduling: Coordinate and schedule field engineer site visits for installations, routine maintenance, and emergency service calls.

· Channel Partner Communication: Act as the primary administrative point of contact for channel partners, service managers, and equipment distributors.

· Inventory & Spare Parts Tracking: Process spare parts requests, monitor inventory levels, issue purchase requisitions, and track shipments for critical components.

· Billing & Documentation: Maintain service contracts (AMC/CMC), process customer invoicing, verify technician expense reports, and update CRM records.

· Customer Support: Handle incoming service inquiries,



open and route support tickets, and follow up to ensure Service Level Agreement (SLA) compliance.

· Operational Reporting: Prepare weekly and monthly reports on service metrics, equipment downtime, channel performance, and ticket resolution times.

Qualifications & Requirements

· Education: Bachelor’s Degree in Business Administration, Commerce, Communications, or a related field.

· Experience: 2–4 years of administrative or operations experience, ideally within a technical service, channel partner, or medical device distribution environment.

· Software Proficiency: Strong proficiency in Microsoft Office (Excel, Word, PowerPoint), CRM systems, and standard ERP tools (e.g., SAP, Zoho).

· Key Competencies: Excellent organizational abilities, high attention to detail, multitasking skills, and professional written and verbal communication.

Pay: ₹16,000.00 - ₹26,000.00 per month

Benefits:

- Cell phone reimbursement
- Versatile schedule
- Paid time off

Work Location: In person

📌 Administrative Assistant – Channel Service Partner (Aurangabad)
🏢 Remedybiomedicals
📍 Aurangabad