Key Responsibilities

- Scholar Engagement:
- Handle PhD scholars with professionalism and empathy.
- Understand their academic requirements, queries, and needs thoroughly.
- Coordinate with internal teams to ensure timely resolution and delivery.
- Process & Delivery:
- Ensure all processes are followed seamlessly with the team.
- Guarantee that delivery commitments are met on time after query resolution.
- Manage collections accurately on the scheduled date and time without fail.
- Client Engagement & Sales:
- Respond promptly to inbound inquiries via phone, email, and chat.
- Provide detailed information about services and address client concerns.
- Convert leads into sales by recommending appropriate services.
- Relationship Management:
- Maintain and nurture relationships with existing clients to encourage repeat business and referrals.
- Build trust and long‑term engagement with scholars and institutional partners.
- Market Research & Reporting:
- Identify potential markets and clients, and develop strategies to reach them.
- Maintain accurate records of sales activities and client interactions using CRM tools.

Qualifications

- Education: Master’s degree in Business, Marketing, or a related field (mandatory).
- Skills:




- Strong communication and interpersonal skills.
- Ability to understand academic requirements and translate them into actionable solutions.
- Results‑oriented mindset with attention to detail.
- Proficiency in CRM tools and reporting.
- Time management and accountability in meeting deadlines.

Required Experience

- 2 to 6 years of proven experience in client handling, support, or managerial roles.
- Strong background in execution processes, with the ability to lead and motivate teams.
- Experience in managing multiple clients/projects simultaneously.
- Familiarity with CRM tools, reporting dashboards, and process documentation.

Skills & Competencies

- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to drive teams with clarity, motivation, and accountability.
- Detail-oriented with strong organizational skills.
- Skilled demeanor with a focus on client satisfaction and institutional branding.

Whatsapp me your CV to - 78457 36974

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Voice Process- Client Handling (Madurai)
🏢 Elysium Group of Companies
📍 Madurai