Greetings from Sutherland!
We are looking for a customer-focused and enthusiastic Customer Support Executive to join our International Non-Voice Process team. The ideal candidate will handle customer queries through email, chat, and other digital channels, resolve issues efficiently, and deliver a high standard of customer service while maintaining quality and productivity targets.
Job Title
Customer Support Executive – International Non-Voice Process
Location
Chennai

Key Responsibilities
* Handle customer queries and requests through email, chat, and other non-voice support channels.* Resolve customer inquiries, complaints, and service requests professionally and within defined timelines.* Provide accurate information about products, services, processes, and company policies.* Understand customer concerns and provide appropriate solutions through written communication.* Document customer interactions accurately and update records in the CRM system.* Maintain proper case notes and ensure timely follow-up on pending customer issues.* Escalate complex or unresolved issues to the appropriate team when required.* Meet individual and team performance metrics, including quality, productivity, response time, and customer satisfaction.* Maintain confidentiality of customer information and adhere to company policies and data-security guidelines.* Work in rotational shifts, including night shifts,



based on business requirements.* Eligibility Criteria* Excellent written and verbal communication skills in English.* Strong customer service and problem-solving skills.* Good typing speed and accuracy.* Basic computer knowledge and familiarity with MS Office.* Ability to communicate professionally through email and chat.* Ability to work in a rapid-paced environment and manage multiple customer cases simultaneously.* Willingness to work in rotational/night shifts.* Prior experience in an international non-voice process is preferred but not mandatory.
Required Skills
* Excellent written communication and comprehension skills.* Strong customer-centric approach.* Good typing speed, grammar, spelling, and attention to detail.* Ability to multitask and manage time effectively.* Strong analytical and problem-solving skills.* Good interpersonal and communication skills.* Basic knowledge of MS Office, CRM tools, email, and chat-support platforms.* Ability to understand customer concerns and provide clear, concise written responses.Preferred ExperienceFreshers and experienced candidates are welcome to apply.Experience in BPO, customer support, email support, chat support, or international non-voice processes is an added advantage.Work Location
Sutherland – Gateway Office ParksGST Road, Perungalathur,Chennai – 600 063, Tamil Nadu.
Selection ProcessHR InterviewSD Panel InterviewLanguage AssessmentInterested Candidates CanWalk in to our office between 11:00 AM and 3:00 PM.
For walk-in interviews: Please mention 'HR Sharon leela/Malavika' at the top of your resume for reference.
Disclaimer
Sutherland never asks for payment or favors in exchange for job opportunities. Report suspicious activity to
(Ref:www.freshersworld.com,freshersworld)

📌 Customer Service Associate (Chennai)
🏢 Sutherland
📍 Chennai