Job DescriptionESSENTIALDUTIES AND RESPONSIBILITIES: N Answering inbound calls for B2B customers. N Dialing outbound calls for lead generation or sales support. N Handling chat queries and providing email support. N Keeping up to date with product knowledge and industry trends. N Resolving customer complaints and ensuring customer satisfaction. N Perform additional duties as required and or requested NDesired Candidate Profile N Minimum of 1 –4 years ofexperience in INTERNATIONAL VOICEPROCESS N The candidate should have relationship management skills since the job will involve liasoning with customers and NUS stakeholders.nThe Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.



N The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of Nemployees and management N The candidate should have excellent PC skills and should be well versed with Microsoft Products like N Excel, Word and Access (optional). N Strong attention to details and Good follow up skills. N Ability to work effectively with other organizations and individuals at all levels with minimal supervision and Nassumes accountability for issues until final resolution. N Versatile to night shiftsis mandatory.

📌 Customer Service Associate (Karnataka)
🏢 MSI Services
📍 Karnataka