Job DescriptionRole: Client Solutions Partner NExperience: 8-14 years NLocation: Mumbai/Bangalore (Hybrid) NWe are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers, while also supporting Providers, Pharma, and Pharmacy organizations. NYou will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem. NThis is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, strong consultative selling capabilities, and hands-on experience designing AI-led CX solutions. NKey Responsibilitiesn1. Healthcare CX Pre-Sales Leadership Nn Own end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts. N Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services). N Lead discovery workshops specific to healthcare journeys such as: N Member onboarding & perks inquiries (Payers) N Claims & prior authorization support N Provider services & network support N Patient access & scheduling (Providers) N Pharmacy benefit management inquiries N Clinical trial & patient support programs (Pharma) N Translate healthcare operational challenges into AI-enabled solution architectures. Nn2. AI & Contact Center Transformation Advisory NDesign differentiated solutions leveraging: Nn Virtual Agents (voice & chat) for member/patient containment N AI-driven IVR modernization N Agent Assist & knowledge augmentation N Intelligent routing & intent recognition N Healthcare-specific analytics (call drivers, leakage, compliance tracking)



N Omnichannel engagement (voice, chat, SMS, digital) NnArticulate measurable business value including: Nn Administrative cost reduction (medical cost ratio impact for payers) N Call deflection and containment N AHT reduction and agentproductivity gains N Improved CAHPS / membersatisfaction scores N Reduced prior authorization turnaround times Nn3. Healthcare Compliance & Risk Alignment Nn Ensure solution alignment with HIPAA and healthcare data security requirements. N Incorporate PHI handling considerations into AI and conversational designs. N Partner with security and compliance teams to position secure-by-design architectures. N Understand regulatory nuances across Medicare, Medicaid, and Commercial lines of business. Nn4. GTM & EcosystemCollaboration Nn Partner with sales and alliance teams to drive pipeline growth within healthcare accounts. N Collaborate with Googleteams to co-develop joint healthcare pursuits. N Build healthcare-specific solution accelerators and reusable assets. N Represent the CX practice in healthcare industry forums and client events. Nn5. Commercial & Engagement Oversight Nn Own solution integrity from proposal through transition to delivery. N Drive estimation rigor aligned to healthcare complexity. N Support pricing strategy and defend value proposition during negotiations. N Ensure feasibility, scalability, and margin discipline.



NnRequired Experience & Qualifications Nn 10–15+ years of experience in Healthcare CX or Contact Center transformation. N Strong domain depth in Healthcare Payers (Medicare, Medicaid, Commercial). N Experience working withhealthcare providers, pharma, or pharmacy organizations. N Hands-on experience with CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.). N Demonstrated experiencedesigning AI-powered virtual agents and agent assist solutions. N Strong understanding ofhealthcare regulatory environments (HIPAA, PHI handling). N Proven ability to lead large, complex pre-sales engagements. NnPreferred Qualifications Nn Experience implementing solutions on Google GECX. N Familiarity with healthcare platforms (e.G., claims systems, CRM, EHR integrations). N Consulting or SI background with enterprise healthcare clients. N Experience working withlarge national or regional health plans. NnWhat Success LooksLike Nn Increased healthcare pipeline and win rates across payer accounts. N Established executive relationships within strategic healthcare clients. N Creation of healthcare-specific CX solution accelerators. N Strong collaboration with Google healthcare and CX teams. N Measurable revenue contribution within the healthcare vertical. NnWhy Join UsnAt Quantiphi, we are transforming healthcare customer experience using AI, cloud, and advanced analytics. This role offers the opportunity to: Nn Shape next-generation member and patient engagement models. N Work closely with Google Cloud healthcare and CX leaders. N Influence some of the largest payer and provider transformation programs in North America. N Drive meaningful impactin how healthcare organizations engage members and patients. N

📌 Client Solutions Partner (Karnataka)
🏢 Quantiphi
📍 Karnataka