Job Description
Note- Apply if available for F2F interview on 5 Sep in Hyderabad
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nKey Responsibilities:
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- Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Managementn
- Configure case workflows, SLAs, entitlements, and customer lifecycle processesn
- Build and customize Service Portals / Employee Center for customer interactionsn
- Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designern
- Integrate ServiceNow with external systems using REST/SOAP APIsn
- Configure Omnichannel features (Email, Chat, Virtual Agent)n
- Create dashboards and reports for customer service performance and insights.n
nRequired Skills:
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- Hands-on experience in ServiceNow CSM modulen
- Solid knowledge of case management, SLAs, and customer workflowsn
- Proficiency in JavaScript and ServiceNow scriptingn
- Experience with Service Portal / UI Buildern
- Understanding of ITSM concepts and integrationsn
- ServiceNow certifications (CSA / CAD / CISCSM preferred)n