Key Result Areas

Supporting Actions

Undertake relationship management with channel partners

- Establish and maintain robust relationships with channel partners.
- Provide regular training and support to enhance their product knowledge and selling skills.
- Monitor partner performance, provide feedback, and implement performance improvement plans when necessary.

Setup Business tracking process with channel partners

- Create and share regular MIS tracking updates
- Tracking partner wise lead flows on daily basis

Manage Call centre funnel for channel partners

- Manage Call centre team to ensure inbound / outbound calls are being handled with maximum efficiency
- Resolve customer queries and concerns on timely basis

Collaborate with internal teams and build on product knowledge

- Collaborate with internal teams to resolve customer issues and improve processes
- Should have some knowledge of Policy and product to manage the role

Undertake Cross selling

- Identify opportunities for cross-selling additional VAS and insurance products and services to Udyog Plus customers.
- Implement cross-selling strategies and campaigns to increase customer engagement and drive revenue growth.

📌 Relationship Manager - SCF (India)
🏢 Financial services
📍 India