Key Responsibilities:

- Monitor and ensure quality control of telesales calls to maintain high service standards.
- Achieve daily and monthly collection and sales targets for the team.
- Manage team rosters to ensure optimal manpower utilization.
- Oversee attendance, leaves, and adherence to schedules.
- Allocate telecalling lists and ensure productive lead distribution among team members.
- Provide continuous feedback to team members on performance, areas of improvement, and progress.
- Conduct daily briefings and motivational sessions before shifts.
- Handle re-training sessions to improve performance and conversion skills.
- Maintain detailed reports related to sales, collections, and account status.
- Ensure accurate daily deposition of payments collected by the team.
- Track competitor activities and process performance metrics.




- Conduct initial screening and interviews for new hires.
- Perform periodic performance reviews and appraisals for the team.

What You Should Have:

- Bachelor's degree in any discipline.
- Minimum 2 years of experience in a telesales or telemarketing environment.
- Prior experience in team management preferred.
- Strong skills in objection handling, communication, and negotiation.
- Excellent organizational and reporting abilities.
- Ability to perform under pressure and meet tight deadlines.
- Detail-oriented with a focus on accuracy and efficiency.

Skills: Zoho, CRM Tools, Ms Excel, Sales, Mis, Tele Sales

Experience: 2.00-7.00 Years

📌 Team Leader - Sales (Mumbai)
🏢 People Group
📍 Mumbai