Key Responsibilities:

- Sales and Membership Pitches: Close deals, pitch paid memberships, and offer top-tier services to Shaadi.com's global and late-night members.
- Customer Interaction: Handle customer queries via phone calls, emails, and chats, ensuring issues are resolved in a timely and professional manner.
- Product Demonstrations: Provide product information, demonstrations, and recommendations based on customer needs and preferences.
- Upselling/Cross-selling: Identify opportunities to upsell or cross-sell products or services that align with customer requirements.
- CRM Management: Maintain accurate records of all interactions with customers using CRM software.
- Collaboration with Teams: Work with internal teams (e.g., technical support) to resolve complex customer issues.

Desired Candidate Profile:

- Experience: 1-4 years in BPO customer service, voice processing, outbound calling, or related fields.
- Communication Skills: Excellent verbal communication skills in English,



with strong written communication skills required (especially for international or NRI calls).
- Self-motivated and Independent: Ability to work independently with minimal supervision, with strong organizational skills.
- Target-Driven: High energy, quick thinking, and a robust focus on achieving sales targets.
- Qualifications: HSC or Graduate degree with attention to detail and excellent organizational skills.

Key Skills:

- Sales and Negotiation: Pitching memberships, upselling, cross-selling.
- Customer Service: Handling queries via phone, email, chat, resolving issues.
- CRM Management: Maintaining interaction records.
- Communication: Strong verbal and written skills.
- Team Collaboration: Working with internal teams to resolve issues.
- Target-Focused: Meeting sales targets and customer expectations.

Skills: Zoho, Excel, google sheets , Sales, Salesforce, Crm

Experience: 1.00-5.00 Years

📌 Product Counsellor (Mumbai)
🏢 People Group
📍 Mumbai