Key Responsibilities:

- Close deals and pitch paid memberships to global and late-night members.
- Handle customer queries via phone calls, emails, and chats, resolving issues in a timely and professional manner.
- Provide product information, demonstrations, and tailored recommendations based on customer needs.
- Identify opportunities for upselling and cross-selling products or services.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams, including technical support, to resolve complex customer issues.
- Thrive in a target-oriented, high-energy night shift setting while maintaining service excellence.

Desired Candidate Profile:

- 1–4 years of experience in BPO customer service, voice processing, outbound calling, or related fields.
- Excellent verbal and written communication skills in English; proficiency in other languages is a plus for NRI/international calls.
- Strong interpersonal skills with the ability to build rapport and handle escalations professionally.
- High energy, self-motivated, and target-focused.

Skills: Hubspot, Zoho, Microsoft Office, crm software, Salesforce

Experience: 1.00-6.00 Years

📌 Product Advisor (Mumbai)
🏢 People Group
📍 Mumbai