Key Responsibilities:

- Provide customer support through various channels (calls, emails, chats) in English, Hindi, and Kannada.
- Address and resolve customer queries and complaints efficiently and professionally.
- Assist in troubleshooting product or service-related issues.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Maintain detailed records of customer interactions, feedback, and resolutions.
- Follow up with customers to ensure resolution and satisfaction.
- Contribute to improving support processes and enhancing customer experience.

What You Should Have:

- Experience: Minimum 1 year in Customer Support or a similar role.
- Languages: Fluency in English, Hindi, and Kannada (mandatory).
- Qualifications: 12th Pass or Graduate.

Skills:

- Solid communication skills (written and verbal).
- Confidence in handling customer queries and complaints.
- Problem-solving and troubleshooting abilities.
- Good interpersonal skills.
- Ability to work under pressure and manage multiple tasks.

Skills: Zoho, Ms Office, zendesk, Salesforce, Crm

Experience: 1.00-6.00 Years

📌 Customer Support Executive (Bengaluru)
🏢 People Group
📍 Bengaluru