Key Responsibilities:

- Design, develop, and maintain training manuals, workbooks, and learning materials, ensuring content is current and relevant.
- Conduct formal induction and process training for recent hires.
- Deliver effective training sessions for agents and middle-level staff to improve productivity and performance.
- Coach team members on soft skills, process adherence, and best practices.
- Organize interactive activities to reinforce the learning process.
- Develop resources and methods to improve training effectiveness and integrate support into routine job functions.
- Conduct periodic tests and evaluations to assess trainee performance and identify areas for improvement.
- Compile and submit monthly reports on training activities, needs, and outcomes.
- Recommend process and performance improvements based on training evaluations.

Skills: Excel, google suite , Powerpoint, Lms, Word

Experience: 3.00-7.00 Years

📌 Trainer (Mumbai)
🏢 People Group
📍 Mumbai