05 Sep
|
People Group
|
Chennai
05 Sep
People Group
Chennai
Key Responsibilities:
- Manage the post-sales experience of personalized customers, ensuring their satisfaction and loyalty.
- Handle membership renewals and assist in extending premium services for select members.
- Provide guidance and support to customers throughout their membership journey.
- Demonstrate expertise in the product and provide accurate information about services.
- Effectively address and resolve customer queries, concerns, and issues.
- Use a variety of communication channels (call, chat, email) to provide a seamless customer experience.
- Maintain customer records and update information as needed.
- Meet and exceed service and performance metrics such as customer satisfaction (CSAT), response time, and resolution time.
- Ensure a positive, effective, and high-quality customer experience at every interaction.
Skills: Zoho, Ms Office, Excel, Sales Force, Outlook, Crm
Experience: 1.00-5.00 Years
📌 Customer Service Representative (Chennai)
🏢 People Group
📍 Chennai