Responsibilities:

- Manage front office operations professionally, guiding and coaching staff to deliver pleasant experiences to all visitors
- Greet VIP clients and perform special services in the absence of guest relation officers
- Assist with sending messages/faxes, self-check-in, and support visitors with disabilities
- Prepare for arriving clients/visitors, ensuring arrangements are made and followed up when necessary
- Coordinate with night shift staff to receive large group details and ensure badge readiness
- Handle client/visitor/sponsor complaints or feedback, escalate as per the defined escalation matrix
- Ensure welcome presentation is updated and equipment is functional for client visits
- Keep all front office communication and signage updated per SDL guidelines
- Maintain cleanliness and proper grooming of lobby, lifts, and front office team
- Ensure zero downtime of front office equipment and escalate hardware issues if needed
- Operate front office computer system to support attendants and daily functions
- Assist with administrative activities and support helpdesk when required
- Ensure FOEs handle all calls professionally and politely
- Coordinate with all departments to manage events, concerns, and flower arrangements
- Follow Accenture-specific processes and manuals




- Manage and track temporary badge collections and ensure compliance with JLL management policies
- Participate in emergency evacuation, crisis management, and business continuity procedures
- Develop and maintain policies and procedures for front office functions
- Ensure safety signage and Accenture directories are visible and available
- Prepare reports and support internal/external audits
- Train front office and guest relation staff as per training calendars
- Communicate follow-ups with next shift staff and manage roster approvals
- Monitor and govern the performance of Front Office Executives and Guest Relation Executives

Competencies:

- Excellent communication and customer service skills
- Proactive problem-solving abilities with focus on exceeding customer satisfaction
- Strong time management and flexibility with work hours
- Quick learner with ability to self-motivate and lead others
- Proven experience as lobby manager or within FM industry
- Confident in client-facing presentations
- Hands-on with visitor management software and MS Office
- Strong team player in customer service environments
- Skilled, polished service delivery with high standards
- Adaptable, composed, and mentally resilient under pressure

Skills: Front Office, Reporting, Scheduling, Escalation, Audits

Experience: 4.00-6.00 Years

📌 Front Office Executive (Hyderabad)
🏢 Jones Lang Lasalle Property Consultants
📍 Hyderabad