- Act as the face of JLL at the client site and maintain robust guest and tenant relationships.
- Coordinate with departments to ensure excellent customer experience and collect feedback post service requests or complaints.
- Maintain a professional, hospitable appearance at all times.
- Take complete ownership of requests or complaints and ensure resolution within TAT.
- Conduct regular rounds of the premises and report observations or issues.
- Perform timely customer feedback surveys and share results with clients and management.
- Respond to emergencies per JLL policies and coordinate with authorities if required.
- Follow and be familiar with lost and found procedures.
- Attend training programs at the site or JLL office when nominated.
- Monitor emails for priority tasks and address concerns promptly.
- Handle incoming client calls and emails professionally.
- Ensure proper closure of complaints and communicate effectively with stakeholders.
- Assist with documentation such as inventory records, complaint trackers, dashboards, MMR, and DMR.
- Maintain and update the shift handover/takeover register for task continuity.
- Manage and support event execution, maintenance, and guest handling activities.