Roles and Responsibilities:Client & Stakeholder Engagement

- Serve as a key point of contact for client and occupant services, maintaining consistent high-quality delivery and satisfaction.
- Ensure compliance with contractual terms, SLAs, KPIs, and incorporate client feedback into service improvements.
- Support site leads in client interactions and escalations.

Operations & Facilities Management

- Lead day-to-day operations across multiple facilities in the region, ensuring smooth delivery of soft and hard services.
- Implement 'Transparent Deck' policy, lost property management, workplace resets, and after-hours checks.
- Conduct root cause analysis and resolve issues proactively; maintain accurate documentation and reporting on SharePoint.
- Monitor compliance with safety procedures, risk assessments, and maintenance protocols.

Vendor & Contract Management

- Manage subcontractor contracts, performance assessments, and ensure service levels are met or exceeded.
- Develop SLAs, participate in RFPs, procurement processes, and vendor negotiations.
- Evaluate vendor staffing and training effectiveness.

Budget & Cost Control

- Develop and track OPEX/CAPEX budgets; identify savings opportunities and ensure cost optimization.
- Liaise with client finance team for billing,



invoicing, and reconciliation processes.
- Ensure compliance with statutory regulations, including minimum wage and audit requirements.

Team Leadership & Training

- Supervise and mentor site-level JLL team; oversee performance reviews, hiring, and training needs.
- Drive a service excellence culture through coaching and feedback.
- Provide inputs to JLL HR and operational leadership for training plans.

Compliance & Risk Management

- Lead emergency preparedness and participate in business continuity planning.
- Ensure audit-readiness and zero downtime in facility operations.
- Coordinate structured reviews of risk assessments, mitigation plans, and health & safety compliance.

Job Requirements:

- 6–8 years' experience in facility or hospitality management.
- Excellent communication, conflict resolution, and client-facing skills.
- Strong analytical and organizational skills; ability to manage multiple priorities.
- A bachelor's degree (in FM, Engineering, Business, or similar) is preferred but not mandatory.

Skills: Facility Operations, Vendor Evaluation, Budget Tracking, Contract Management

Experience: 6.00-8.00 Years

📌 Workplace Regional Lead (Mumbai)
🏢 Jones Lang Lasalle Property Consultants
📍 Mumbai