- Act as the single point of management control for facilities at the NTT DATA site during assigned shifts.
- Ensure consistent communication with the client team and exceed key performance indicators through proactive engagement.
- Establish and maintain trusted relationships with clients and internal teams.
- Lead and manage high-performing facility management teams.
- Interface seamlessly with the NTT DATA Real Estate team and demonstrate leadership and innovation.
- Develop client-specific procedures in consultation with the Account Manager and ensure proper implementation.
- Support implementation of both short and long-term facilities-related projects.
- Create and execute the annual management plan and track performance indicators.
- Deliver regular reports (daily, monthly, quarterly, annual) and analyze service delivery metrics.
- Conduct performance reviews, goal-setting, and development planning with direct reports.
- Ensure compliance with audit standards and planned preventive maintenance schedules.
- Oversee energy conservation, utility management, and risk mitigation procedures through inspections.
- Implement proactive maintenance programs to prevent critical equipment failures.
- Train in office teams on safety, equipment usage, and standard operating procedures.
- Ensure statutory compliance for fire, health, and safety regulations.
- Maintain crisis management and business continuity protocols.
- Manage the equipment database and track maintenance history.
- Contribute to monthly client reports and energy-saving strategies.
- Promote best practices and team collaboration to achieve contractual targets.
- Develop tools to measure technical performance of the facilities team.