- Lead and guide managers and senior executives to ensure quality facility operations aligned with scope.
- Maintain timely service delivery and establish effective communication channels with clients.
- Ensure internal communication and 100% compliance between management and employees.
- Set up grievance redressal mechanisms and address employee concerns.
- Oversee operations, maintenance, compliance, security, utilities, and landscaping with a comprehensive approach.
- Collaborate with employees, vendors, and internal teams for seamless operations.
- Take ownership of OPEX and CAPEX budgets, audits, preventive maintenance, and quality control.
- Build robust relationships with top management, clients, and external service providers.
- Negotiate contracts and monitor performance against SLAs.
- Contribute to budgeting and ensure operational costs remain within set limits.
- Implement productivity, efficiency, and cost-saving initiatives.
- Drive process innovations and ensure adherence to health, safety, and legal standards.
- Respond promptly to emergencies or urgent situations.
- Track departmental performance against budget targets.
- Ensure all facilities comply with statutory and legal regulations.
- Handle other duties as assigned by the reporting manager.