We are seeking a ServiceNow Technical Architect who can play a dual role driving presales activities and providing technical leadership for solution architecture. The ideal candidate is customer-facing, confident in presenting solutions, and capable of designing scalable, end-to-end ServiceNow implementations aligned with client needs.

Key Responsibilities:

Presales Responsibilities:

- Engage with customers during early conversations to understand business requirements and pain points
- Own and deliver technical presentations, demos, and solution walk-throughs to customers
- Collaborate with the sales team to craft winning proposals, solution documents, and effort estimations
- Respond to RFPs/RFIs with high-quality, scalable solution designs
- Influence stakeholders with strong storytelling and articulation of ServiceNow capabilities

Technical Architect Responsibilities:

- Design ServiceNow solutions across modules like ITSM, ITOM, CSM, HRSD, etc.
- Define and drive architecture blueprints, ensuring alignment with best practices and platform capabilities
- Guide technical teams during the implementation phase with clear direction and oversight
- Lead discussions on integrations, data flow, performance optimization, and scalability




- Ensure technical quality, governance, and consistency across all project phases
- Act as a trusted advisor to clients throughout their ServiceNow journey

Required Skills & Experience:

- 10+ years of total IT experience with 5+ years in ServiceNow architecture and implementation
- Deep knowledge of multiple ServiceNow modules and capabilities
- Hands-on technical skills: scripting, integrations, performance tuning, platform architecture
- Robust presales and customer engagement experience
- Excellent verbal and written communication skills
- Ability to simplify complex ideas and present them confidently to executive stakeholders
- ServiceNow certifications (CIS, CTA, or equivalent) highly preferred

Role: Technical Architect

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: B.Tech/B.E. in Any Specialization

PG: M.Tech in Any Specialization, MCA in Any Specialization

Skills: Presales, Servicenow, Csm, Technical Architecture, HRSD, Itsm, ITOM, Solution Architecture

Experience: 10.00-15.00 Years

📌 ServiceNow Technical Architect-Presales-Solutioning (Coimbatore)
🏢 kanini software solutions
📍 Coimbatore