- Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules
- Plan and implement an effective training curriculum
- Prepare hard copy training materials such as presentations, video module
- Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress

Job Requirements:

- Must have experience in training multiple and large batches
- Should have a clear understanding of the Trainer role and must have Proven Coaching abilities
- Should have strong exposure on TNA/TNI
- Experience in creating and developing training content such as modules and process SOPs

Mandatory Skills:

- Ideal candidature should have over all 4+ years of experience.
- Mandatory experience as process trainer on paper should be from the background of international Voice.

Desired profile:

- Excellent communication, presentation, and interpersonal skills.




- Proven ability to build and maintain solid and effective customer and internal relationships
- Well versed in Soft Skills and training methodologies
- Knowledge of US culture
- Solid knowledge of the latest corporate training techniques
- Client Management skills
- Good with MS Office (Excel, Word & Power point)
- Excellent time management and organizational skills
- Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment

Qualifications and Education and Mandatory Requirements:

- Bachelor's degree is must.
- Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks
- Excellent facilitation, coaching (both in the virtual and F2F environment)
- Should have good exposure on MS Excel, word and PowerPoint
- Should have excellent English communication skills and facility skills
- Should be flexible to work in the shifts.

Skills: AHT, Process Trainer, Process Training, Training Delivery

Experience: 4.00-9.00 Years

📌 International BPO (Bengaluru)
🏢 Sagality India
📍 Bengaluru