- Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
- Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
- Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.




- Addresses concerns brought up by other departments such as customer experience or sales
- Assists in mentoring other team members.
- Contributes and uses departments knowledge base articles and FAQs.

Knowledge, Skills & Abilities:

- Ability to effectively communicate both verbally and in writing
- Customer experience skills
- Knowledge of specific system application fundamentals and business processes
- Strong problem solving and troubleshooting skills
- Experience in a support workplace with high call volumes desired
- SaaS or e-Commerce experience

Qualifications:

- 3+ years applicable experience and demonstrated success/knowledge
- Industry knowledge/experience

Skills: Web Servers, Mobile Devices, Saas, Microsoft Sql, Knowledge Management

Experience: 3.00-8.00 Years

📌 Tech App Specialist (ERP/App Support) (Bengaluru)
🏢 Epicor
📍 Bengaluru