05 Sep
|
Happiest Resume
|
Panvel
05 Sep
Happiest Resume
Panvel
Designation: Customer Care, Front Office & Admin Executive
Experience: 3 Years
Required skills
1. Handle customer queries and complaints received through calls, WhatsApp, email, Instagram/Facebook/other social media platforms (messages and comments), and marketplace platforms
2. Resolve customer concerns related to online orders, product complaints, distributor/retailer leads, and any other queries
3. Coordinate with warehouse, dispatch, operations, quality, sales, and brand teams for issue resolution
4. Maintain proper records of customer complaints and resolutions
5. Ensure timely responses as per company SOPs; escalate critical or unresolved issues to management
6. Maintain skilled and empathetic communication with customers
7. Assist in improving customer satisfaction ratings and online brand reputation
Thanks and regards
simar
(phone hidden)
📌 Front Office & Admin Executive (Panvel)
🏢 Happiest Resume
📍 Panvel