Job Description

About the role:

The Director, HXM Technology & Enterprise HR Platforms will be the strategic technology leader responsible for the end-to-end management, governance, implementation, and continuous optimization of our global HR technology ecosystem.

Based in the Global Capability Center in Bangalore, this role will lead a team of 35+ professionals driving standardization, operational efficiency, system security, and technology enablement across all global entities. The Director will serve as the principal owner for SAP SuccessFactors, SmartRecruiters, 360Learning, Employee Central Payroll (ECP) platforms, ensuring high system reliability, business alignment, and a modern digital experience for all global employees.

Responsibilities:

Strategic Roadmap & HXM Platform Ownership

- System Ownership: Act as the primary technology authority and business owner for core HXM systems, primarily SAP SuccessFactors (including Onboarding, Employee Profile, Performance & Goals, Talent Management, Integration to 3rd Party systems, and Employee Central Payroll), SmartRecruiters, 360Learning, and Integrations to 35+ odd various in-house and 3rd party systems.

- Strategic Roadmap: Develop and execute a multi-year HXM technology transformation roadmap focused on increasing automation, system capability, and vertical/horizontal platform scalability.

- Vendor & Contract Management: Direct RFP processes, draft and negotiate Statements of Work (SOWs),



and manage third-party vendor performance and service delivery across the HXM footprint.

- Financial Oversight: Manage technology budgets, forecasting, and contract renewals for all HXM platform software and integration partners.

Governance, Security & Business As Usual (BAU)

- RBAC & Security Management: Drive global governance surrounding Role-Based Access Control (RBAC), data protection standards, operational compliance, and platform security frameworks.

- Implementation & Project Execution: Oversee full-lifecycle global implementations, system upgrades, third-party integrations, and module rollouts.

- BAU Operations & SLA Management: Define, monitor, and enforce operational KPIs and Service Level Agreements (SLAs) to guarantee baseline stability, system performance, and responsive tier-3 user support.

Stakeholder Management & Team Leadership

- Team Leadership: Lead, mentor, and build a high-performing team of 35+ HXM technology professionals, driving clear accountability, skill development, and solid operational output.

- Cross-Functional Collaboration: Partner closely with HR Information Systems (HRIS) data management leads, Global HR Operations (GHRO), Strategy & Architecture, and global business stakeholders to translate business requirements into technical deliverables.

- Global Stakeholder Engagement & Change Management: Serve as the primary point of contact for global executives, driving change management strategies, training plans, and stakeholder alignment to eliminate friction and elevate solution adoption.

📌 Director, HXM Technology & Enterprise HR Platforms (Bengaluru)
🏢 The Nielsen
📍 Bengaluru