Job Description
Job Description
For our customers, the Service Desk is the single point of contact for all inquiries in the operational business. Customer satisfaction is our top priority. We act as an interface between our clients and the operational units of Avaloq. As part of a fast-growing company, flexibility and satisfactory performance are very key. We ensure this as a team together with all our colleagues.
Key tasks
Initial screening and assigning of all incoming Incidents and service Requests.
Ensuring that services are provided in accordance with the contracts and the SLAs
User management related tasks such as profile creation and maintenance.
Coordination of the major incident process.
Processing, coordination and documentation of incoming requests for operational processes
Constant revision of the process documentation
Involvement in user recertification processes.
📌 Service Desk First Level Support Engineer(German) (Pune)
🏢 Avaloq
📍 Pune