Job Description
Position: Inside Sales Executive
nDepartment: Mobility & Wellness
nLocation: Pune (On-site)
nWorking Days: 6 days a week (Rotational week-offs)
nShift Timing: Rotational (Day Shifts)
n
n About Frido
nFrido is a recent India D2C brand revolutionizing the way people experience mobility
nand comfort from electric wheelchairs and scooters to ergonomic seating solutions
nand wellness-driven lifestyle products. At Frido Mobility, we are building accessible,
ndesign-first products that enable independence and wellbeing.
n
n Role Overview
nAs an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales
nconversions for our mobility products. You will handle inbound and outbound leads,
nunderstand customer needs, provide tailored product recommendations, and ensure a
nsmooth buying experience from inquiry to order closure.
nThis role demands excellent communication, empathy, and strong product
nunderstanding, as you’ll be assisting B2C customers (individual buyers)
n
n Key Responsibilities




n* Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces.
n* Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.
n* Share product videos, brochures, and quotations with customers to aid decision-making.
n* Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).
n* Follow a structured sales call process discovery, pitch, demo, objection handling, and closure.
n* Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.
n* Achieve daily/weekly/monthly revenue and conversion targets.
n* Maintain professionalism and empathy in every customer interaction.
n
n Skills & Competencies
n* Strong communication skills (English & Hindi mandatory; regional languages are a plus)
n

📌 Inside Sales Executive (Pune)
🏢 Frido
📍 Pune