Technical Support Engineer
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
1 year(s)
1 year(s)
Apply By
Not Provided
Posted today
Job
Be an early applicant
About the job
Hi Connections
Teamware is hiring for Technical support Engineering role
Location: Noida
NP:1month
Experience:1+years
Interview:Face to Face
What you will do:
esponsibilities:
Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met
Ensure prompt and complete resolution of technical challenges and business issues
Advocate customers priorities internally
Serve as an authority, in specific functional and technical areas of Admin console
Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system
Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base
Be part of a 24x7 Support Team
Required Skills / Experience:
Must be a technical graduate
At least 2 years of progressive experience diagnosing and resolving problems in a complex software workplace
Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS environment
Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff.
Ability to explain complex concepts simply.
experience in implementing SSO
experience setting up user provisioning solutions
dentity and access management tools experience
experience with the Admin Console (huge plus)
experience with SaaS applications
experience with setting up and/or supporting API's
Problem-Solving/Troubleshooting
Ability to identify problems and analyze possible solutions
Ability to develop creative solutions to complex problems
Excellent analytical skills and ability to navigate challenging situations in a professional manner.
Ability to multi-task and perform effectively under pressure
Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
.If interested do share cv to
[email protected]
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Market-competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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📌 Technical Support Engineer (Noida)
🏢 Teamware Solutions
📍 Noida