Job DescriptionRole Overview
N

nWe are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.
N

nKeyResponsibilities
N

nProgram / Project Delivery
N

n
- n
- Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure. N
- Define project scope, timelines, milestones, and resource planning. N
- Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements. N

n

nSalesforce Implementation Oversight
N

n
- n
- Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting. N
- Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages. N

n

nStakeholder & Vendor Management
N

n
- n




- Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams. N
- Manage external vendors/ SI partners for development and support activities. N
- Drive governance forums, status reporting, and steering committee updates. N

n

nDomain Leadership – Vehicle Finance
N

n
- n
- Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce. N
- Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes. N

n nRisk, Compliance & Governance
N

n
- n
- Ensure adherence to regulatory, audit, and compliance requirements. N
- Identify and mitigate project risks, dependencies, and bottlenecks. N
- Maintain proper documentation, audit trails, and control frameworks. N

n

nProcess Optimization & Transformation
N

n
- n
- Drive initiatives to improve TAT, customer experience, and operation

📌 Program Manager (India)
🏢 IndusInd Bank
📍 India