Order Management Specialist / SME

Job Summary

Responsible for managing end-to-end Order Management / Order-to-Cash (O2C) activities, processing customer orders, resolving queries, handling returns/claims, and ensuring transactions are completed accurately within SLA.

Key Responsibilities

- Manage end-to-end Order Management / O2C processes.
- Process and validate customer orders within defined SLA.
- Work on SAP and Salesforce for order/case management.
- Handle customer queries, returns, defective claims and chargebacks.
- Manage credit/debit memo activities and documentation.
- Prepare operational reports and maintain data accuracy.
- Identify and escalate order/process issues.
- Follow SOPs, quality and compliance requirements.
- Support process improvement and automation initiatives.

Mandatory Skills

- Order Management / O2C experience – Mandatory
- SAP experience – Mandatory
- Salesforce experience – Mandatory
- Good understanding of customer order processing
- Experience in returns, claims, chargebacks, or credit/debit memos
- Positive communication and problem-solving skills

Candidates without relevant Order Management/O2C + SAP experience will not be considered.

📌 Order Management Specialist / SME | 2-5 Years (Bengaluru)
🏢 Innova ESI
📍 Bengaluru